Terms and Conditions

These Terms & Conditions form the entire basis of any agreement reached between you and The Skin Nurse store. These Terms and Conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of the website The Skin Nurse store (‘the Website’) and your relationship with The Skin Nurse, Gresham House, 383 Clontarf Road, Dublin 3, Ireland.

Please read these Terms & Conditions carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website.

By using the Website you agree to be bound by these Terms.

We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

You may browse our website without registering but will need to become a registered customer in order to purchase any goods via our website. When you become an online customer your username will be your valid email address and you will be asked to input a password when registering.

You are responsible for all actions taken under that username, whether by you or any other person. It is your responsibility to keep your username and password safe. You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorised use of your username or password.

You warrant that the personal information which you are required to provide to The Skin Nurse store when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. The products purchased on this site are for private and domestic use only and are not for re-sale. You will notify The Skin Nurse store immediately of any changes to the personal information.

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use.

You agree not to upload or transmit through the Website:

  • any computer viruses or anything else designed to interfere with,
  • interrupt or disrupt the normal operating procedures of a computer;
  • and any material which is defamatory, offensive or of an obscene character.

The Skin Nurse store may include links to other websites or material which is beyond our control. For your information, The Skin Nurse store is not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on The Skin Nurse store.

The conclusion of a contract between you and us will take place when we

  • debit your credit, debit card or PayPal account or
  • dispatch the goods to you or commence the services, whichever is the latter.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from The Skin Nurse store.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Where you have purchased the goods or services as a consumer please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. This process is outlined in our Refunds channel.

All products displayed on this website are available only whilst stocks last. All photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations are issued or published for the sole purpose of giving an approximate idea of the products described in them. 

It is important to note that images may vary.

They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard. All prices are subject to change, are quoted in Euro and are inclusive of VAT at 21% (or its current rate at purchase) where applicable. All sale prices quoted are valid only while stocks last.

All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, The Skin Nurse store cannot be held responsible if a product reacts with your skin or if you simply do not like the product.  It is recommended that you have a skin consultation at our clinic prior to using cosmeceuticals products due to their active nature.

Free samples received with your order may vary in brand and quantity depending on current availability. The Skin Nurse store will not accept responsibility if the samples sent vary from what was originally requested on your order. Samples will not be sent with your order unless they are added to your shopping cart.

All prices shown are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The Skin Nurse store reserves the right to change prices at any time without notice to you.

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value will be held against the card until the card issuer validates the payment.

In the unlikely event that the price shown on the checkout page is wrong, and The Skin Nurse store discovers this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on theskinnurse.ie are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

You may only use one discount code with each order. The Skin Nurse store reserves the right to reject or cancel any orders where you add more than one discount code to the basket.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

We ask that you familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail.

The Skin Nurse store offers the following secure methods of payment at checkout:

  • We employ the most up to date internet security.
  • We password protect, encrypt and use firewalls as necessary.
  • We do not have access to customers payment details and all our transactions are carried out through the high security Paypal payments service and credit card payment partners.

To be eligible to purchase goods on The Skin Nurse store and lawfully enter into and form contracts on this website under EU law you must:

  1. if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.
  2. By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

Notwithstanding any other provision in the Terms, nothing in these Terms:

  • affect or limit your rights as a consumer under EU law;
  • or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  1. Incompatibility of the Website with any of your equipment, software or telecommunications links;
  2. technical problems including errors or interruptions of the Website;
  3. unsuitability, unreliability or inaccuracy of the Website; and
  4. failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for an alternative gift.

In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value.

For the avoidance of doubt, you are not entitled to ‘purchase’ the free gift without purchasing the product it is provided free with and any attempt to ‘purchase’ the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is despatched to you, you shall be obliged to return the free gift upon written request.

You will also be obliged to return the free gift if you are returning the product which allowed you to be eligible for the free gift. Failure to do so will result in a deductible fee to the amount of the RRP of the free gift from the refund amount.

All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. The Skin Nurse store cannot be held responsible if a product reacts with your skin or if you simply do not like the product. It is recommended that you have a skin consultation at our clinic prior to using cosmeceuticals products due to their active nature. 

If a reaction does occur, photos can be sent to The Skin Nurse store for review. It will be at the discretion of The Skin Nurse store if a refund is to be given.

For any requests relating to your personal information or any of your rights referenced above please feel free to contact us by email or by post:

The Skin Nurse,
Gresham House,
383 Clontarf Road,
Dublin 3,
Ireland.